Payment Policy

At OlsenLuxe, your satisfaction is our top priority. If you're not completely happy with your purchase, we’re here to help.

Returns

We accept returns within 7 days of receiving your order. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it

• In its original packaging

• With all tags and accessories included

To initiate a return, please contact our customer service at olsenluxe@olsenlux.vip or via WhatsApp. We’ll provide instructions and a return shipping address.

Please note: Customers are responsible for return shipping costs unless the item received was incorrect or defective.

Refunds

Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5–10 business days.

Original shipping charges are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at olsenluxe@olsenlux.vip.

Late or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank account again

2. Contact your credit card company — it may take some time before your refund is officially posted

3. Contact your bank — there is often some processing time before a refund is posted

If you’ve done all of this and still haven’t received your refund, please contact us at olsenluxe@olsenlux.vip.

Contact Us

If you have any questions about our return or refund policy, don’t hesitate to reach out. We're always here to help.

Thank you for shopping with OlsenLuxe — where elegance meets everyday luxury.